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Noticeboard

Change of Online Prescription Service   If you use the online prescription service, you need to come into the Surgery to register for a new password - please bring along photo ID to do this. 


WE ARE A YELLOW FEVER CENTRE! You do not have to be registered with us to access this service.


Travel Clinic
We can provide a full Travel Health Service to ensure your health is protected when you go abroad. 


Out of Hours
We are covered by the Frimley Primary Care Services Limited, based at Frimley Park Hospital and accessed by dialling 111.


Prescriptions
There are several ways to request or collect your prescriptions. Please check under the 'Prescriptions' page.


Test Results
We are extremely busy with telephone calls for the first 2 hours of the morning - to help us please do not phone for results until after 10.00 a.m.


Home Visits
Visits should be requested, where possible, before 10.00 a.m.  They are made only at the doctor's discretion.  Please ensure you leave a contact number and address when phoning, as the doctor is likely to phone you before making the home visit.

Did Not Attend Policy

Approximately 150 appointments per month (equivalent to 3 days of GP or Nurse appointments!)  are wasted due to being marked as ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effect of these are: 

    • An increase in the waiting time for appointments
    • Frustration for both staff and patients
    • A waste of resources
    • A potential risk to the health of the patient

In order to reduce wasted appointments and ensure that as many patients as possible receive appointments when required; the Giffard Drive Surgery Policy on missed appointments is as follows:

Patients who fail to attend three appointments within a 12 month period are at risk of being removed from the Practice List.  Regular checks are made on our appointment bookings and attendances, and when it is noted that the same patient has missed three or more appointments, a formal letter will be sent reminding the patient of this policy and advising them of the fact that should they miss a further appointment within the next 12 months, they may be off-listed and will have to register at another surgery.

 
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