Giffard Drive Surgery: 01252 541282

During the Coronavirus Pandemic we have suspended all routine advanced booking to protect patients and staff

Please submit an eConsult and we will respond within 1 and a half working days. Our working hours have not changed.  Please note that you should only send in photos if asked to do so by the clinician who contacts you regarding your eConsult.

This frees up the phonelines for people with no internet access.

Phone 01252 541282 if you cannot access the internet or your having difficulty with submitting an eConsult.  One of our admin team will help

Appointments

The surgery opening hours are shown on the 'Opening Hours' screen. Occasionally there is a staff meeting or training session that necessitates closing the surgery for a longer period. A notice will tell you when this is going to occur. We are not usually open at weekends.

doctor and patient sitting face to face

Making Appointments

This Practice has systems in place for same day and routine appointments from 08:30 - 18:30. Both are accessible by telephone.

In order to allow  more consultations, we triage all requests for ‘on the day’ appointments – please phone before 9.30 a.m.

You will be asked to supply your details, including a phone number, and a doctor (normally your own) will phone you back to assess your needs. If a clinician is unavailable, You can Book a phone review with our assessment physio, clinical pharmacist or practice paramedic directly. This is often quicker than waiting for a specific GP . If you consider you need a more urgent appointment please let us know. We will do our best to give you an earlier time but please be aware this may be any time during the day.

We aim to have appointments available to book for up to six weeks' in advance.  Unfortunately we cannot always ensure that you will be able to book appointments more than six weeks away.

For those patients who find it difficult to attend during the day we offer booked doctor appointments on a Monday evening between 18:30 - 20:00, as well as occasional Friday evenings. Please note you will see whichever doctor is on duty that evening i.e. not necessarily your own GP. These appointments have been temporarily suspended. We will let you know once we are able to offer these again.
We have a dedicated team of practice paramedics covering the whole of Farnborough. If you need medical help and cannot leave your home please phone 01252 541282. Visits should be requested, where possible, before 10.00 a.m. They are made only at the doctor's discretion. Please ensure you leave a contact number and address when phoning, as the doctor is likely to phone you before making the visit booking. The receptionist will ask you a number of questions about your condition so that the doctor is able to have a clear picture of what the problem may be.
For those patients who find it difficult to attend during the week we offer booked doctor appointments on alternate Saturday mornings. Please note you will see whichever doctor is on duty on the day i.e. not necessarily your own GP. Should you be asked to make another appointment e.g. a few weeks ahead, please make sure you do this before you leave the surgery. These appointments have been temporarily suspended. We will let you know once we are able to offer these again.
When you book a face-to-face, video or telephone appointment you are responsible for cancelling your appointment if you cannot attend. Each year hundreds of hours of clinical appointments are wasted because people don't attend their appointments. We all forget things sometimes, but if you fail to attend or cancel an appointment with less than 24h notice more than once a year, we will contact you to find out why. If you miss more than 3 appointments in a year and there is no significant mitigating reason, you may be asked to leave the practice.
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