Giffard Drive Surgery: 01252 541282

Earnings Disclosure

NHS England requires that the mean net earnings of doctors engaged in the Practice is publicised by 31 March 2019 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

In response to this request, we can confirm that the average pay for GPs working at Giffard Drive Surgery to deliver NHS services to patients in the last financial year was £55,594 before tax and National Insurance.  This is for 2 full time GPs, 7 part-time GPs who worked in the Practice for more than six months and 1 locum GP who worked in the Practice from time to time over the year.

Information Correct as of March 2019

To see information on the vaccinations we provide from birth to 100+ years of age, click here 

The practice annual flu vaccine campaign takes place in the autumn each year, usually in late September and early October. Check back here in late summer for specific dates, location and who will be eligible for free NHS vaccination.

Contents supplied by the NHS Website -

The more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment.

Newly pregnant ladies need to complete the form on the link below, which goes to the midwife team at Frimley Park Hospital, and come in to surgery to book an appointment with the midwife.

Frimley Park Pregnancy Notification Form

Midwifery services praised

England’s top midwife has praised NHS maternity teams for providing high quality care in the face of the most significant challenge to ever face the health services, and urged new and expectant families to continue to come forward for routine checks and urgent advice.

Please find links to the following leaflets:


Click here to see how we are celebrating our local maternity teams.


Before you are pregnant

Your pregnancy and labour


You and your baby


General pregnancy topics

Extended Access

As part of our Practice Community Network, the seven Farnborough practices are working together to  provide GP Extended Access.  These practices are Alexander House, Giffard Drive Surgery, Jenner House Surgery, Mayfield Medical Centre, Voyager Family Health, North Camp Surgery.

You will have the opportunity to be seen at Giffard Drive Surgery on a Monday evening and/or Saturday mornings/Friday evenings on a rota basis outside of Core Hours or at another of the participating practices dependent on the duty rota.  You must book these appointments through your own practice who will be able to advise you.

If you are seen at another practice in the Farnborough locality, you must understand and give consent for the GP/nurse to view your medical records to ensure the best possible clinical care.  This access to the patient’s medical record is limited to the GP/nurse with whom you have booked your appointment, for the appointment itself, and for 28 days afterwards.  All of the practices in our CCG Locality work with EMIS Web Clinical System.


Most of our Consulting Rooms are on the ground floor, together with a Treatment Room for nurse appointments; all downstairs rooms have wheelchair access.

  • Our front doors are automatic.
  • There is a disabled W.C.
  • Disabled parking is near the front door.
  • We have a Hearing Loop installed for the hard of hearing.
  • A Carer Support Worker is available for our patients - appointments can be made. You will need to leave your contact number for them to contact you.
  • We hold a Carers' Clinic once a month on a Wednesday between 12:30 - 15:30.  Please ask at Reception to make an appointment or speak to our Carers Lead, Jane Lusted.

Dementia Friendly Practice

Giffard Drive Surgery has been accredited as a ‘Dementia Friendly Practice’

    • Making double appointments available for people with dementia
    • Delivering ‘Dementia Friends’ and specialised dementia training sessions for all staff
    • Appointing a carers’ ambassador to signpost carers to support services that can help them
    • Installing new dementia-friendly signage and artwork

We are grateful to our Patient Group and the other patients and carers who worked with us on this project.

Are you struggling with things at the moment?  If you feel that you or someone you care for is experiencing difficulty with their mental health we have put together a list of resources that may be helpful. Please click here for more info.

We recommend that you keep this list handy and add some of the numbers to your phonebook.

For more information and resources specifically for children and teenagers please look at our 'Children and Teenagers' page under Services above.

Mind Matters NHS Free Talking Therapies IAPT Service has continued to operate throughout COVID and is a free talking therapies service run by Surrey and Borders NHS Partnership. If you would like information about the service, including how to self refer, please look at the details below.

Mind Matters NHS

Free Talking Therapies including CBT, Counselling, EMDR, Guided Self Help and Digital Online offered 1:1, Telephone, Online Video, Digital Online or Group.

Telephone: 0300 330 5450

Text: 07786 202 565

Facebook: @MindMattersSABP

Twitter: @MindMattersSABP




Access a wide range of health social and educational local resources to keep you living independently

What is an NHS Health Check                                           

The NHS Health Check is your chance to get your free midlife MOT.  For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.  If you are a carer under 40 you are also eligible so please ask for more information.  This guide explains what happens at the check, when and how you get one, and how to lower your risk.

How do I get an NHS Health Check?                                 

If you're in the 40-74 age group without a pre-existing condition, you can expect to receive a letter from your GP or local authority inviting you for a free NHS Health Check. Don't worry if you haven't got your invitation yet, as you will be invited for one over the next few years. In the meantime, there are other ways of getting your health checked.

Why should I get checked?                                                 

As we get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes.  Your NHS Health Check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.  Start by taking the online heart age test to see how healthy your heart is.

What lifestyle changes can I make?                        

Once you've had your NHS Health Check, your healthcare professional will discuss your results with you.  You'll be given advice and support to help you lower your risk and maintain or improve your vascular health.  But you don't have to wait until your NHS Health Check appointment to make healthy changes.  Start now with these health apps and trackers.

Your directory to NHS cancer services across England. Search by postcode, hospital or cancer type to locate and compare services, both locally and nationally. Please click on the link below to learn more.

NB Absences of 3 days or less do not need any certification

Self certificates

Are required for absences of 4-7 days. Click here to start a self certificate

Fit Notes

To request a fit note for absences of more than 7 days or to certify the need for amended working hours or conditions, eg light duties please complete an econsult.

For more information about fit notes click here

This privacy notice explains why Giffard Drive Surgery collects information about you, how we keep it safe and confidential, and how that information may be used.

Giffard Drive Surgery places privacy and data protection at the heart of all its processing.

updated: 25.03.2020

Why we collect information about you

Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare.

We collect and hold data for the sole purpose of providing healthcare services to our patients. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and information such as outcomes of needs assessments.

Details we collect about you 

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously or elsewhere (e.g. NHS Hospital Trust, other GP Surgery, Out of Hours GP Centre, A&E, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

Records which we may hold about you may include the following:

    • Details about you, such as your address and next of kin, emergency contacts, carers and those you authorise to collect prescriptions (and other such items) on your behalf
    • Any contact the surgery has had with you, such as appointments, clinic visits, immunisations, emergency appointments, etc.
    • Notes and reports about your health
    • Details about your treatment and care
    • Results of investigations, such as laboratory tests, x-rays, etc.
    • Relevant information from other health professionals, relatives or those who care for you (including that provided via our surgery website.

 How we keep your information confidential and safe

All your GP NHS health records are kept electronically. Our GP records database is hosted by EMIS Health Ltd, who is acting as a data processor, and all information is stored on their secure servers in Leeds, is protected by appropriate security, and access is restricted to authorised personnel.

We also make sure that data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

We only email you, or use your mobile number to text you, regarding matters of medical care, such as appointment reminders and (if appropriate) test results. Unless you have separately given us your explicit consent, we will not email you for non-medical matters (such as surgery newsletters and other information).

We maintain our duty of confidentiality to you always. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

How we use information about you

Confidential patient data will be shared within the healthcare team at the practice, including nursing staff, admin staff, secretaries and receptionists, and with other healthcare professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.

Details of who is authorised to access your GP record can be found in our “Your Medical Records” section.

Data Processors

Giffard Drive Surgery uses data processors to perform certain administrative tasks for us, particularly where these involve large numbers of patients. Details of these data processors can be found in our “Your Medical Records” section.

Referrals for specific health care purposes

We sometimes provide your information to other organisations for them to provide you with medical services. We will always inform you of such a referral and you always have the right not to be referred in this way. These include:

    • Referrals for home oxygen services (“HOOF”)
    • Referrals for Diabetes dietary advice (“DESMOND”)
    • Referrals for Diabetes Eye Screening (DRS)
    • Referrals for Prediabetes advice (“Healthier You”)
    • Referrals for the Integrated Care Team (ICT via LAP)

Data Sharing Schemes

A number of data sharing schemes are active locally, enabling healthcare professionals outside of the surgery to view information from your GP record, with your explicit consent, should that need arise. These schemes are as follows:

    • The National Summary Care Record (SCR)
    • The Hampshire Health Record (HHR, or CHIE)
    • EMIS Web data streaming (SCAS NHS 111, PHTC)
    • Remote Consultations (GP out of hours)
    • Adastra Web Access (GP out of hours)
    • IBIS (Ambulance service)
    • Symphony (Frimley Park Hospital A&E)

Details of these schemes, and of your right to opt-out of any or all of them, can be found in our “Your Medical Records” section.

Mandatory disclosures of information

We are sometimes legally obliged to disclose information about patients to relevant authorities. In these circumstances, the minimum identifiable information that is essential to serve that legal purpose will be disclosed.

That organisation will also have a professional and contractual duty of confidentiality. Data will be anonymised if at all possible before disclosure if this would serve the purpose for which the data is required.

Organisations that we are sometimes obliged to release information to include:

    • NHS Digital (e.g. the National Diabetes Audit)
    • CQC
    • DVLA
    • GMC
    • HMRC
    • NHS Counter Fraud
    • Police
    • The Courts
    • Public Health England
    • Local Authorities (Social Services)
    • The Health Service Ombudsman

In the event of actual or possible legal proceedings, we may need to disclose information from an individual’s GP record to a medical defence organisation.

Permissive disclosures of information

Only with your explicit consent, Giffard Drive Surgery can release information about you, from your GP record, to relevant organisations. These may include:

    • Your employer
    • Insurance companies
    • Solicitors
    • Local Authorities
    • Police

Accessing your information on other databases

Giffard Drive Surgery can access certain medical information about you, when relevant or necessary, that is held on other databases (i.e. under the control of another data controller). These include Frimley Park Hospital databases and NHS Digital’s Open Exeter database.  Accessing such information would only be for your direct medical care.


Giffard Drive Surgery sometimes undertakes accredited research projects. Where this involves accessing identifiable patient information, we will only do so with the explicit consent of the individual and Research Ethics Committee approval, or where we have been provided with special authority  to do so without consent (s251 HRA/CAG approval, e.g. for the National Cancer Diagnosis Audit).

Giffard Drive Surgery is not currently involved with other research projects such as the Clinical Practice Research Database (CPRD) or QResearch, and we do not permit secondary processing (e.g. for research or "analytics") of our patients’ information uploaded to the Hampshire Health Record or CHIE.

Your right to opt-out of sharing your information

You have the right to opt-out (or object) to ways in which your information is shared, both for direct medical care purposes (such as the national NHS data sharing schemes), i.e. primary uses of your information, or for purposes other than your direct medical care – so called secondary uses.

Details of these purposes, and how you can opt out, can be found in our “Your Medical Records” section.

Accessing your own medical information

You have the right to access your own GP record. Details of how to do this can be found in our “Your Medical Records” section.

You can also sign up to have secure online access to your electronic GP record. Again, details of how to do this can be found  in our “Your Medical Records” section.

Lawful bases for processing and the EU GDPR

Detailed information (individual privacy notices) about all our data processing activities, including lawful bases, can be found on our website, upon request from the surgery, or from the Data Protection Officer (Ms Caroline Sims).

We rely upon Article 6(1)(e) Official Authority and Article 9(2)(h) Provision of Health for much of our processing, in particular:

    • Maintaining your electronic GP record
    • Sharing information from, or allowing access to, your GP record, for healthcare professionals involved in providing you with medical care
    • Referrals for specific health care purposes
    • The NHS data sharing schemes
    • Our data processors
    • Organising your prescriptions, including sending both paper and electronic prescriptions to your chosen pharmacy
    • Some permissive disclosures of information
    • Accessing your information on other NHS organisation databases

We rely upon Article 6(1)(d) Vital Interests and Article 9(2)(h) Provision of Health to share information about you with another healthcare professional in a medical emergency.

We rely upon Article 6(1)(c) Legal Obligation and Article 9(2)(h) Provision of Health for mandatory disclosures of information (such as to NHS Digital, CQC).

We rely upon Article 6(1)(a) Consent and Article 9(2)(h) Provision of Health for certain permissive disclosures of information (such as to insurance companies).

We rely upon Article 6(1)(e) Official Authority and Article 9(2)(j) Research for accredited research undertaken in the surgery, with your explicit consent.


The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

We are registered as a data controller and our registration certification is available on request.

Data Protection Officer (DPO)

Ms Caroline Sims has been designated as the Data Protection Officer for the surgery.


If you have concerns or are unhappy about any of our services, please contact the Practice Business Manager. Details of how to complain are available in surgery.

For independent advice about data protection, privacy, and data sharing issues, you can contact:

The Information Commissioner

Wycliffe House

Water Lane


Cheshire SK9 5AF

Phone: 08456 30 60 60

 Further Information

If you would like any further information about primary or secondary uses of your GP record, opting out, the NHS Databases, access to your medical record, confidentiality, or about any other aspect of NHS data sharing or your medical records, then please do contact the surgery’s Caldicott Guardian / Information Governance lead:

Do you need help to stop smoking?

Our local NHS stop smoking service is Smokefree Hampshire, providing friendly, effective help for anyone who would like to kick the habit.

No matter how long you have been smoking or how many times you have tried before you will benefit from giving up  - and Smokefree Hampshire makes it a lot easier!

Even if you are not sure whether you are ready to try to quit we would urge you to contact them to find out what they offer. Their friendly advisers can help you with any concerns and questions, such as avoiding putting on weight, or whether to use an e-cigarette.

When you are ready they will guide you through the whole process - getting ready to quit, discussing medication options, arranging the supply of your chosen stop smoking products and providing regular support and encouragement until you are confident about remaining smoke free.

They offer both one-to-one appointments and drop-in clinics at venues all over Hampshire. If you are unable to attend regular sessions you can enrol for telephone support, with your adviser ringing you at agreed times.

For more information go to


Covid-19 Vaccinations - Frequently Asked Questions

Q: Which members of the public are being offered the Covid-19 vaccine at the moment?

The NHS is currently in the process of offering the vaccine to people aged 80 and over, those who live or work in care home, and frontline health and social care staff. When everyone in these groups has had the chance to get their first dose of the vaccine the programme will expand to other people that are at risk either due to their age group or medical condition in line with the advice from the Joint Committee on Vaccinations and Immunisations (JCVI).

Q: What are the different ways members of the public might be contacted to get their vaccination?

  1. Local hospital services – you might be contacted either to have the vaccine as an inpatient or at an outpatient appointment.
  2. Local GP services – practices in your area are working together to contact and offer the vaccine to as many people as possible. This may be at a different surgery than you usually go to, or at a venue we have set up specially to deliver vaccines.
  3. Through your care home – GPs and their teams are also arranging to vaccinate care home residents directly, in their homes.
  4. A letter from the NHS Covid-19 Vaccination Booking Service to book online or by phone. Booking through this service will give you the option of having the vaccine at a special Vaccination Centre, or potentially a community pharmacy depending on whether these are available locally.

Q: I’ve already had my first jab, how do I get my second?

If you have had your first jab already through a hospital or GP services, the local NHS will contact you about getting your second.  If you have received a letter from the national booking service and you have already had your first dose of the vaccination, please ignore the letter. This service will require you to book appointments for both doses of the vaccination at the same time.

Q: I’ve contacted the national booking service but I can’t travel to one of the locations that are available, what should I do?

More locations will become available in the coming weeks so you could try again later. Alternatively, you can choose to wait until your local GP service invites you for the vaccine.  If you are housebound and unable to leave the house to travel to any appointment, and cannot arrange for someone to help you, your local NHS services will be in contact with you.

Q: I have received a letter but I have already booked or attended an appointment at a local GP service. What should I do?

If you already have a vaccination booked through your GP please ignore the letter – there is nothing you need to do.

Q: I have the letter but don’t understand how I book my appointment?

If you have received a letter from the national booking centre inviting you to book your Covid-19 vaccination you can do this online or on the phone using the details on the first page of the letter.  You will need your name, date of birth and NHS number to book.  At the time of booking you will be asked to book your first vaccination and your follow up vaccination for 11 to 12 weeks’ time.

Q: I have received a letter about booking my appointment. Can I contact my GP to do this?

No, please do not contact your GP surgery. We cannot help you to book into the Vaccination Centre.  Please use the details in the letter to book your appointment directly.

Q: I have received invites to get vaccinated from both a local GP service and the national system, but haven’t booked with either yet. Can I choose where to go?


Q: Will people who have had their vaccination through a hospital, GP or care home still receive a letter to book through or by ringing 119?

This may happen in a small number of cases.  If people have had their first vaccination through a hospital or GP service, of if they are in a care home, this information will flow through to the national NHS system.

If this is recorded on the national system before the national booking letter is printed then it will flag not to send that person the national booking letter. There are likely to be cases where the letter is printed to be sent and then person subsequently has their vaccination recorded and therefore is sent the national booking letter. The booking letter explains this and says that if people have already had their first dose to not book through or 119.

Q: My neighbours / friends have received a letter from the national vaccination centre to book their jab. Why haven’t I received mine?

The NHS is inviting people for vaccinations based on expert advice on who would benefit most. This has been set by the Joint Committee on Vaccination and Immunisation (JCVI). At the moment we are focusing on people aged 80 and over, people who live or work in care homes, and health and social care staff.  If you are in one of these groups you will be invited to book your vaccine soon.  A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it.  The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited.

Q: What will the opening hours of vaccination centres be?

Standard opening times for vaccination centres will be 8am – 8pm, seven days a week.

Q: What are the operating hours of the telephone booking system?

The telephone booking service will be open 16 hours a day (from 7am until 11pm), seven days a week. People will also be able to book online 24/7.

Q: What if I can’t get to the Vaccination Centre?

People who are housebound will be contacted by their GP services about alternative ways to get vaccinated. People can also wait until more locations closer to where they live become available. The NHS will follow up with people that haven’t booked their appointment, as a reminder.

Q: What staff and volunteers will be working in Vaccination Centres?

The centres will be staffed by vaccinators and clinical supervisors, as well as administrative staff and stewards to ensure the effective and safe operation of the service.  These will largely be new and existing paid NHS staff, but volunteers – including from St John Ambulance or the NHS Volunteer Responder programme - will also play an important role.

Q: Are Vaccination Centres safe?

Yes. Staff at these sites will wear appropriate PPE and there will be social distancing and cleaning measures in place to keep everyone safe.

Q: I’ve received a letter but someone I live who is the same age hasn’t yet. Can we get vaccinated together?

The NHS is inviting eligible people in a phased basis as supplies of the vaccine allow. It is important that you wait for your letter from the NHS, and you will not be able to book without one. If you have received a letter and live with someone who is also eligible but has not received a letter, it is likely that theirs will follow shortly. If you like you can wait and book at the same time.

Q: What should people do if they can’t get through to the phone line straight away?

At times, due to high demand, the phone line will get very busy, which may mean waiting on the line for a while or calling back later. You can alternatively book online.  If you need help to do this, please ask someone in your support bubble.

Q: Does this service work for people who don’t understand English well or are deaf?

The phone line will have interpreters and a BSL facility available on request to help you book your appointments.


Facemask Information


*** From Friday 24 July 2020 it is mandatory to wear a face mask or covering whilst in shops, supermarkets, indoor shopping centres, banks/building societies, post offices, indoor transport hubs (airport/train/bus/coach/marine stations or terminals) and whilst on public transport. You are expected to wear a face covering immediately before entering any of these settings and must keep it on until you leave.  Face coverings are also needed in NHS settings, including hospitals and primary or community care settings, such as GP surgeries. They are advised to be worn in care homes.

You are also strongly encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet.***

You do not need to wear a face covering if you have a legitimate reason not to.  Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others.  There is no requirement for a letter or certificate from your GP in relation to the wearing of face coverings so we will not be providing letters for facemask exemptions. Please see the website for more information on guidance for face coverings.

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign. You can access exemption card templates from here or here (this one gives details of one to have on a phone). Sunflower lanyards and cards can also be obtained from Hidden Disabilities website.

What To Do In Time Of Bereavement  

Death is an inevitable fact of life.  Nevertheless, many of us never think about what we need to do until we are faced with the situation.  It is at this time you need all the help and support possible to help you through the grieving process.  The doctors and staff at the surgery are available to give you advice and guidance.  However, there are certain practical steps you need to know about.

For guidance on what to do when someone dies click here 

Registering a death

During the COVID 19 Pandemic please click here for the latest advice on how to register a death

If Someone Dies At Home 

    • Telephone the doctor who will visit to confirm that death has taken place and advise you how to obtain the death certificate.
    • Contact a funeral director who will be able to advise you on registration procedures and funeral arrangements.

If Someone Dies In Hospital 

    • Contact your local funeral director to engage their services.
    • Collect the doctor’s death certificate from the hospital.

In All Cases Of Death 

    • Contact the Registrar’s office for the area in which the death took place and make an appointment to take in the death certificate.  You should also take to this meeting the deceased’s medical card (if available) and birth certificate.  The Registrar will then issue you with a document which will allow the funeral to take place.
    • Take this form to your chosen funeral director who, after discussion with you, will take over many of the arrangements for the funeral.

We have a very active Patient Group who support the Practice in various projects in-house and help to raise funds for equipment for the benefit of the patients.

Established over 20 years ago,  they have supported the Practice purchasing nebulisers; a waiting room Blood Pressure monitor;  waiting Room Display Screenscreen for the Surgery Waiting Room, an ECG machine and a Dermascope, as well as the designer chairs in the Waiting Room, to name but a few.

The latest donation is a Bluetooth Spirometer for COPD patients.

Please sign up for our "Virtual Patient Group" if you would like to help us decide what services would best suit our patients -   The form can be found on the page "sign u p form".  Many thanks for helping us.

We are always happy to welcome new members, so if you are interested in supporting your Practice in any way, please feel free to come to one of the meetings.  The date of the next meeting can be found on the Waiting Room information screen.

Meetings are usually in the evenings at 7.00 pm at the Surgery every two months, and we try and alternate the weekdays to give everyone a chance to attend.  The meeting duration is normally around 90 minutes, depending on agenda content.

Details of the next meeting can be obtained from H Bellamy 01252 516380, who is the Chairman of the Patient Group or you can leave your number at Reception and we’ll contact you.

We've set up a virtual patient representation group so that you can have your say. We will email you a succinct survey twice a year, so it shouldn’t take too much of your time.

We'd like 100 people from all age groups backgrounds and ethnicities to join us  to get a truly representative sample. patients with long term conditions are particularly welcome

Sign Up Form

Many Thanks for your participation.

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