See below for more information about eConsult
IMPORTANT INFORMATION PLEASE READ
If you think you may have symptoms associated with coronavirus including a new continuous cough and/or a high temperature, please stay at home for 7 days. Do not go to a GP surgery, pharmacy or hospital. If your symptoms are serious, or get worse, visit the NHS111 online service. Only call 111 if you cannot get help online. For anything else, contact your GP surgery by phone or eConsult.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Anyone who develops symptoms of cough or fever or shortness of breath, should immediately:
- Stay indoors and avoid contact with other people as you would with the flu
- Contact NHS 111 via their online service here 111 Coronavirus Service this may be faster than calling 111 on the 'phone
Information for the public is available at gov.uk/coronavirus or at nhs.uk Coronavirus
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: 111 Coronavirus Service
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus
Welcome to Giffard Drive Surgery Website
We pride ourselves on giving a caring service to our patients whatever their age, culture or creed.
The Partnership consists of six experienced doctors who offer child health surveillance, maternity services, contraception and family planning and minor surgery. They are currently supported by three further doctors, including a GP registrar; two practice nurses; two Health Care Assistants; a phlebotomist; a practice business manager; an assistant practice manager; a team of dedicated receptionists and administrators; and an attached staff of health visitors, district nurses; midwives and a Carers' Support Worker, as well as three physiotherapists and two orthopaedic practitioners. The Surgery also has access to a dietitian, psychologist, counsellor and community psychiatric nurses.
Under the new contract you will be registered with the Practice but the Partners will continue to run a personal list which means you will normally see the same doctor. This, we believe, gives better continuity of care.
We are always looking to improve our services so please let us know what you think using the feedback form on our contact page. We hope that with your help and co-operation we will be able to make this website an effective place for all your online needs.
The Practice also benefits from an active Patient Group which is involved in fund-raising in order to assist in the purchase of equipment for the surgery as well as meeting regularly with the Partners and other staff in order to represent the patients in discussions over evolving systems and procedures affecting the NHS in general and Giffard Drive Surgery in particular, including through representation on the Area Patients Group which covers North East Hampshire and Farnham. Please go to our Patient Group page for more information.
You can eConsult with your own GP/Admin Team at your own convenience and they will get back to you within the next working day.
The next time you come in to Giffard Drive Surgery please ask a member of the Reception Team for more information.
You may find the following document useful:
A Patient Guide to GP Services
Receptionists Asking Questions When You Call to Make an Appointment
Your GP has instructed the Receptionist to ask you a number of questions when you request an appointment. We are developing a multi-skilled team to work alongside our existing team of Doctors, Nurses and Healthcare Assistants which includes two Primary Care Practitioners (Paramedic trained) and a Musculoskeletal Practitioner.
The Receptionist will use the information you provide to safely direct you to the most appropriate clinician. Please be assured that all of our staff are bound by the same confidentiality policy as the Doctor.
Patient Access – a easy way to order your prescriptions online
What is Patient Access?
With Patient Access, you can view, book and cancel appointments at your local GP surgery from home, work or on the move — wherever you can connect to the internet. What is more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.
Plus, Patient Access is not just for booking GP appointments, you can also:
- Order repeat prescriptions.
- Change your address details.
- View part of your medical records
In order to access this service, you will need to provide photo ID at reception at Giffard Drive Surgery.
How do I register?
When you request to use Patient Access, we will provide you with an access code after you have shown us your photo ID. Once you have the access code, you can register using the Patient Access icon below.
Is my information secure?
All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.
If you have any questions, please ask at Reception. Click below for a direct link to the website.
(Site updated 31/03/2020)