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CQC Report

CQC Report for Giffard Drive Surgery

We were inspected by the Care Quality Commission (CQC) late in 2014 and our report was published on 22 January 2015 with an updated report published on 12 October 2016. The full results can be viewed in the document below.

Thanks to the hard work of all our staff and patients we have been awarded with an overall rating of Good, with three areas highlighted as Outstanding.

Overall rating for this service          Good

Are services safe?                                                 Good

Are services effective?                                         Outstanding

Are services caring?                                              Good

Are services responsive to people’s needs?       Outstanding

Are services well-led?                                           Outstanding

Here is an extract from the Overall Summary of the Letter from the Chief Inspector of General Practice:

This was a comprehensive inspection of the Giffard Drive Surgery and was carried out on 1 October 2014. Overall, we found the practice was providing a good service, with many outstanding attributes; we rated this practice as good overall. We found good practice in the way the practice responded to the needs of older patients and patients with long term conditions, providing them with effective care and treatment. The practice had responded to the needs of working age patients and patients who had barriers to accessing GP services.

 Our key findings were as follows:

  • Patients found the practice highly accessible with an effective appointments system.
  • Patients were complimentary about the care and support they received from staff.
  • Staff told us they were committed to providing a service that put patients first.

 We saw several areas of outstanding practice including:

  • How the practice innovatively responded to the cultural, healthcare and language needs of patients who were not English. For example, employing members of staff who were Nepalese to provide an interpretation and translation service for Nepalese patients attending appointments.
  • How the practice had worked with partner agencies to develop a video explaining how to use NHS services such as GP, Pharmacy, Dentist, Optician, and Hospital in alternative languages.
  • GPs had undertaken further specialist training to enable the practice to meet the needs of their patients within primary care.
  • The practice was commissioned by the local clinical commissioning group for two female GPs (one partner and one associate GP) to run a regional gynaecology service. The patients at the practice benefited from seeing GPs with such enhanced skills.
  • The practice had developed an innovative way of working with young adults to provide them with advice about confidentiality, sexual health, drug and alcohol and contraception.
  • The practice maintained an electronic register of patients on end of life care that could be accessed by all GPs and nurses. The practice had a GP who had undertaken specialised training in end of life care and was the local area lead.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

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