We have a Carers Support Worker, Claire Tuson, working with the Surgery.
If you feel you would like details of help available or assistance in filling out forms, then Claire will be able to help you. Please leave a contact number with Reception, and possibly a brief note of what is required, and she will telephone you to arrange to see you either at the Surgery or to arrange a visit to you at home.
We hold a Carers Clinic once a month with Claire on a Wednesday and there are four separate 40 minute appointments available at 12:30, 13:10 and 13:50 and 14:30. Please ask at Reception to make an appointment or speak to our Carers' Lead, Jane Lusted. The dates for the clinics this year so far are as follows:
Please make sure you have filled out a registration form from the Princess Royal Trust for Carers (please ask at the reception desk). For more information about the Trust, please visit the website at the link below.
The practice diabetic team is lead by Dr Andy Teo and Sr Susan Blakeway.
A wide range of diabetes information can be found on www.diabetes.co.uk
Did you know type 2 diabetes can usually be reversed by lifestyle changes? https://www.diabetes.co.uk/reversing-diabetes.html
You can find out where sugar hides in your daily food using these diagrams https://phcuk.org/nice/
Stay active to reverse or prevent diabetes.
Help for Type 1 diabetes www.nhs.uk/conditions/type-1-diabetes/
For tests done at the practice are available on Patient Access. You can also request prescriptions or view your medical record via Patient Access.
If your result needs further action, your clinician will contact you directly (Doctor, nurse r clinical pharmacist)
Please do not phone for results before 10.00 a.m. The team will be busy processing urgent cases.
NB Hospital tests: Tests results and X-rays requested by hospital teams are not normally sent to us the Surgery. Please ask your hospital team for the results of those tests.
Typical processing times for test results
Blood tests : 3-15 working days
X rays : 5 working days
MRI and ultrasound : 5-8 working days
The flu vaccine is recommended for everyone over the age of 65 years, or for those who have any of the following diseases:
- Diabetes Mellitus
- Heart Disease
- Chronic Lung Disease
- Asthmatics who are using inhaled steroids regularly
- Chronic Kidney Disease
- Chronic Liver Disease
- Those who are immuno-suppressed due to illness or treatment
We are holding flu clinics in September and October this year. If you are eligible for the vaccine you will receive a letter in due course giving full details and an appointment time. The doctors at Giffard Drive Surgery support these recommendations and would encourage you to take up this offer.
Our Health Visitors can be contacted directly on 01252 533040 - there is an answer machine so please ensure you leave contact details and details of the child. They are responsible for children up to the age of 5 years and are happy to discuss any concerns you may have.
Alternatively there is a text messaging service called ChatHealth or the Hampshire Healthy Families where more information and service updates will be posted: http://www.hampshirehealthyfamilies.org.uk/.
Please be advised that the Child Health Advice Clinics continue to remain closed at this time. This is being reviewed on an ongoing basis following current Government and NHS England guidance.
Parents of Teenagers:
The Family Information Services Hub has helpful information about all services and agencies for families and can be accessed by the following link: Family Information and Services Hub
For information on a range of topics relating to childrens’ health, visit the Healthier Together website at here - Healthier Together
Step By Step – offer a free NHS funded counselling service to young people aged 11-18. For details of how to refer please visit https://www.stepbystep.org.uk/young-people/mental-health/counselling/
Crisis line for young people: Hampshire only Havant and East Hants Mind has launched a crisis line for children and young people aged 11-17. This service is available Monday to Thursday, 3pm until 8.30pm. Freephone 0300 3031590. Click here for more information.
The leaflet below is a guide for parents and carers coping with self harm, which may help if you think your child maybe at risk.
These services are not covered under our contract with the NHS and will attract a fee.
Typical turnaround times are 10-20 working days
- Medicals for pre-employment, sports and driving requirements (HGV, taxi, occupational, etc.)
- Adoption medicals/reports
- Employer medical reports
- Insurance claim forms (accident, travel, private health, etc.)
- Verification of identity
- Private prescriptions
- Prescriptions/letters for taking medication abroad
- Private sick notes
- Fitness to Attend Activity (gym membership, parachute jumps, etc) - statement of fact
- Vaccination certificates
- Power of attorney assessments/reports
- Letters including ‘To Whom It May Concern’ and ‘Fitness to …’ letters.
- Letters and reports for insurance companies and solicitors. Please check with the company concerned first to see who has to pay for the work required.
- Photocopying and printing of medical records and summaries
The fees charged are based on the British Medical Association (BMA) suggested scales and a full printed list of the charges applicable can be found on the wall by the reception desk. If you have any queries, please submit an econsult for the attention of our private services administrator Mrs V Stephens by clicking here
Private Fees – FAQs
Isn't the NHS supposed to be free?
The National Health Service provides most health care to most people free of charge, but there are exceptions. Prescription charges have existed since 1951, and there are a number of other services for which fees are charged. Sometimes the charge is made to cover some of the cost of treatment, for example, dental fees. In other cases it is because the service is not covered by the NHS, for example, medical reports for insurance companies, claim forms for referral for private care and other letters and forms which require the doctor to review the patient's medical records.
Surely the doctor is being paid anyway?
It is important to understand that GPs are not employed by the NHS, they are self-employed, and they have to cover their costs - staff, buildings, heating, lighting etc. - in the same way as any small business. The NHS pays the doctor for specific NHS work, but for non-NHS work the fee has to cover the doctor's costs.
What is covered by the NHS and what is not?
The government's contract with GPs covers medical services to NHS patients. In recent years, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate.
Why does it sometimes take my GP a long time to complete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of their patients. Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time.
I only need the doctor's signature - what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. Therefore, in order to complete even the simplest of forms, the doctor needs to check the patient's entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police.
The Practice offers a comprehensive travel clinic service for those patients who intend going abroad on holiday or for business.
In order to ascertain what your immunisation and medication needs might be, you will need to make an appointment to see the Practice Nurse at least 6-8 weeks before you travel. Prior to making the appointment you must completed the Travel Questionnaire below and send or bring it to the Practice. This information will allow the nurse to assess the length of appointment you require so that our receptionists can offer you a suitable appointment time.
We are an approved Yellow Fever Centre. You do not have to be registered with us to access this service, however, if you are not, you will be required to complete a form with basic information before we can book an appointment.
Please note that currently we are unable to offer yellow fever vaccinations and have limited travel appointments available. The local Chapel Lane and Bridge Road pharmacies both offer travel clinics and there are also two specialist travel clinics in Farnborough who will be able to help you if you are unable to wait for an appointment with us. Their details are…
Chapel Lane Pharmacy – 01276 33819
Bridge Road Pharmacy – 01252 542807
Travel Clinic UK – 01252 519479
CityDoc Clinic – 0203 794 6697
There is information about countries and the vaccinations required on the link below, and factsheets on preparing for healthy travel.
It is important to make your initial appointment with the Practice Nurse as early as possible - at least 6 weeks before you travel. The Nurse will discuss your travel arrangements during this appointment and probably give you the first of your vaccinations. Some vaccines have to be ordered, e.g. Rabies, as they are not a stock vaccine hence we request you make an early appointment; subsequent appointments will be arranged by the Nurse.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because travel vaccination is not included in the services provided by the NHS and is, therefore, a chargeable service. A full printed list of charges applicable can be found on the wall by the reception desk.
Travellers who take regular medication should allow time to prepare for their trip well in advance of travel. A medical check-up is recommended to discuss fitness to travel, ensure medication is optimised and sufficient supplies are available. Travellers should be aware that the legal status of their medication may be different outside the UK. Rules for the different countries can be checked with the foreign embassy in the UK but can be difficult to obtain for some countries. For more information, please click on the links below.