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 When you book a face-to-face, video or telephone appointment you are responsible for cancelling your appointment if you cannot attend.

Each year hundreds of hours of clinical appointments are wasted because people don't attend their appointments.

We all forget things sometimes, but you fail to attend or cancel an appointment with less than 24h notice more than once a year, we will contact you to find out why.

If you miss more than 3 appointments in a year there is no significant mitigating reason, you may be asked to leave the practice

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website