Due to sickness, we have a reduced level of staff this week, so please bear with us if phoning the surgery. If possible, please send an e-consult.
Patient News
This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 4-5% of the UK's carbon emissions. We need to enhance the health of today’s population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately, most of the solutions for the planet also make our health better - for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc. These all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at www.greenerpractice.co.uk to learn more about this.
This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 4-5% of the UK's carbon emissions. We need to enhance the health of today’s population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately, most of the solutions for the planet also make our health better - for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc. These all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at www.greenerpractice.co.uk to learn more about this.
We’re proud to be a Veteran Friendly Accredited GP practice and to support our veteran community this Remembrance Day and beyond.
We know that this Remembrance Day is likely to be particularly challenging for the many veterans in our community and we want you to know that we are trained and committed to effectively identifying and supporting your health needs.
As a Veteran Friendly Accredited practice, our team:
recognises the importance of identifying veteran patients within our community
understands the unique health needs that veterans may have
strives to provide veterans with the very best care and support
knows about the specialist veteran healthcare services that exist
undertakes regular training and development to ensure we’re able to deliver the very best care to veterans in our community and meet the health commitments of the Armed Forces Covenant
If you’re a veteran patient, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.
You can learn more about the accreditation and how it supports veteran patients, here: rcgp.org.uk/veterans
We’re proud to be a Veteran Friendly Accredited GP practice and to support our veteran community this Remembrance Day and beyond.
We know that this Remembrance Day is likely to be particularly challenging for the many veterans in our community and we want you to know that we are trained and committed to effectively identifying and supporting your health needs.
As a Veteran Friendly Accredited practice, our team:
recognises the importance of identifying veteran patients within our community
understands the unique health needs that veterans may have
strives to provide veterans with the very best care and support
knows about the specialist veteran healthcare services that exist
undertakes regular training and development to ensure we’re able to deliver the very best care to veterans in our community and meet the health commitments of the Armed Forces Covenant
If you’re a veteran patient, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.
You can learn more about the accreditation and how it supports veteran patients, here: rcgp.org.uk/veterans
Some of you may have seen a 'score' assigned to your records within the NHS App, this is called the 'Adjusted Clinical Groups System' or ACG which has been used across the NHS since 2009. It something that has recently been applied to our clinical system.
Please do not be worried by anything you see, this is just a tool to collate all your health data from the practice for us and our Integrated Care Board (ICB) to better assess our population health needs.
No patient identifiable data is accessible outside of the practice, only anonymised data such as specific health conditions which will assist the ICB in prioritising services within the locality.
ACG will help to:
- Profile the health needs of local populations to support commissioning and service redesign activities.
- Profile disease and morbidity burden across a population to support public health and planning activities.
- Make comparisons across a locality or ICB that take into account differences in case-mix between GP practices. For example, case-mix adjusted comparisons could be made on the prevalence of particular diseases or utilisation measures, such as prescribing or emergency admission rates.
- Identify high-risk individuals for inclusion in care management programmes that can help reduce adverse outcomes (for example, unnecessary emergency admissions).
- Identify people at lower levels of the risk pyramid who may be suitable for other care programmes offered within primary care.
Some of you may have seen a 'score' assigned to your records within the NHS App, this is called the 'Adjusted Clinical Groups System' or ACG which has been used across the NHS since 2009. It something that has recently been applied to our clinical system.
Please do not be worried by anything you see, this is just a tool to collate all your health data from the practice for us and our Integrated Care Board (ICB) to better assess our population health needs.
No patient identifiable data is accessible outside of the practice, only anonymised data such as specific health conditions which will assist the ICB in prioritising services within the locality.
ACG will help to:
- Profile the health needs of local populations to support commissioning and service redesign activities.
- Profile disease and morbidity burden across a population to support public health and planning activities.
- Make comparisons across a locality or ICB that take into account differences in case-mix between GP practices. For example, case-mix adjusted comparisons could be made on the prevalence of particular diseases or utilisation measures, such as prescribing or emergency admission rates.
- Identify high-risk individuals for inclusion in care management programmes that can help reduce adverse outcomes (for example, unnecessary emergency admissions).
- Identify people at lower levels of the risk pyramid who may be suitable for other care programmes offered within primary care.
We will shortly begin sending out invitations to those patients eligible for the Flu vaccine.
Please keep an eye open for a text invite.
We will also be calling those patients who do not have a mobile phone number recorded with us.
We will shortly begin sending out invitations to those patients eligible for the Flu vaccine.
Please keep an eye open for a text invite.
We will also be calling those patients who do not have a mobile phone number recorded with us.
Do you have friends, family or clients that need the spoken word to hear about where they can get support? These videos are here to help during these difficult times.
- Help with the Cost of Living (British Sign Language) | Youtube Video
- Help with the Cost of Living (Nepali) | Youtube Video
- Help with the Cost of Living (Urdu) | Youtube Video
Do you have friends, family or clients that need the spoken word to hear about where they can get support? These videos are here to help during these difficult times.
- Help with the Cost of Living (British Sign Language) | Youtube Video
- Help with the Cost of Living (Nepali) | Youtube Video
- Help with the Cost of Living (Urdu) | Youtube Video
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The partners would like to assure all our patients that the surgery is NOT closing despite rumours that appear to have been circulated.
The partners would like to assure all our patients that the surgery is NOT closing despite rumours that appear to have been circulated.
You can now book your blood tests online using the NHS App (see our recommended Apps) or via the NHS App online Website
Log in - NHS App Online (service.nhs.uk)
Please ensure you have been asked to book a blood test by us and have the correct blood forms. Your appointment will be cancelled if you have not been asked by the surgery to book this.
You can now book your blood tests online using the NHS App (see our recommended Apps) or via the NHS App online Website
Log in - NHS App Online (service.nhs.uk)
Please ensure you have been asked to book a blood test by us and have the correct blood forms. Your appointment will be cancelled if you have not been asked by the surgery to book this.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Have your say – Enhanced Access Patient survey
We are seeking the views of registered patients to help us to shape Enhanced Access to primary care appointments. These are appointments that sit outside of normal GP practice hours. e.g. weekdays before 8am and after 6.30pm or over the weekend.
The appointments created are likely to be a mix of telephone and face-to-face, they could include cervical smears, health checks, vaccinations and immunisations, and will involve a range of different healthcare professionals.
Each Primary Care Network or PCN (groups of practices in an area that work together to support the patient population) will be responsible for creating a plan that meets the needs of their local population. This survey covers the practices in the Farnborough PCN which includes: Giffard Drive Surgery, Mayfield Medical Centre, Jenner House Surgery, Alexander House Surgery, Voyager Centre for Health and North Camp Surgery.
To help inform these plans we are asking our local population to complete this short survey.
The information you provide as part of this survey is anonymous and confidential. The closing date for this survey is 8th August 2022.
Have your say – Enhanced Access Patient survey
We are seeking the views of registered patients to help us to shape Enhanced Access to primary care appointments. These are appointments that sit outside of normal GP practice hours. e.g. weekdays before 8am and after 6.30pm or over the weekend.
The appointments created are likely to be a mix of telephone and face-to-face, they could include cervical smears, health checks, vaccinations and immunisations, and will involve a range of different healthcare professionals.
Each Primary Care Network or PCN (groups of practices in an area that work together to support the patient population) will be responsible for creating a plan that meets the needs of their local population. This survey covers the practices in the Farnborough PCN which includes: Giffard Drive Surgery, Mayfield Medical Centre, Jenner House Surgery, Alexander House Surgery, Voyager Centre for Health and North Camp Surgery.
To help inform these plans we are asking our local population to complete this short survey.
The information you provide as part of this survey is anonymous and confidential. The closing date for this survey is 8th August 2022.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.