This Surgery supports the NHS Zero Tolerance Guidance.
If you are rude or aggressive to our staff, you will be told of this, and the incident will be recorded in your notes. If this happens on a second occasion you will be removed from our list and will have to find another doctor; the Health Authority will be advised of our decision.
No member of the Practice may discriminate against, or treat unfairly, another member of the practice, a patient or a member of the public attending the surgery, on the grounds of gender, race, nationality, ethnic origin, colour or creed, age, marital status, disability, medical condition, social background or sexual orientation.
This also applies to the patients and public in general.
Respect and dignity are the right of everyone, staff, patients and members of the public.
Please let us know if you feel we are failing in this respect.